Until the deadline for refunds has passed, you can make your own withdrawals (and receive refunds) in the Summary section of your account.
If a rider or horse has sustained an injury after the deadline for refunds (which can be found in the individual event details section) then a refund can only be given at the discretion of the event organiser, if a vet/medical certificate is emailed to Head Office before noon of the Thursday before the event.
We cannot transfer entries between events under any circumstances.
